When the Trolls Take Over the Thread

“People are watching. Values are showing.”

You’ve probably seen it before.

Someone posts something heartfelt. Maybe it’s about a humanitarian crisis or a fundraising appeal. Maybe it’s just a quiet call to care – about refugees, conflict zones, environmental devastation, or yes, children starving on the other side of the world.

Then in comes the comment.
Cold. Blunt. Designed not to inform, but to provoke.

“Nobody in Australia gives two hoots about people starving on the other side of the world.”

It’s the kind of line that doesn’t just shut down empathy – it throws it under a bus, reverses back over it, and then posts a meme to celebrate the ride.

And yet, as predictable as it is, it works.
It gets reactions.
It triggers outrage.
It attracts backup.
The poster’s “tribe” shows up. So do the people who want to push back.

And within a few hours, the post isn’t about the original issue at all.
It’s about that comment.

The comment that’s no longer about the suffering. It’s about the person who made it about themselves.
And the energy that could have been used to support or inform or take action is now being used to argue with someone who never came to learn, only to dominate the thread.

Eventually, the admin steps in.

“Hi all. Comments outside the group rules and obvious trolling are now reaching overload levels. We appear to be going down a Facebook rabbit hole. As such, we are locking comments. Thank you to those that engage respectfully.”

And just like that, the whole thing shuts down.

No discussion.
No momentum.
No outcome.

This is the world of the disruptor.

They don’t always fit the stereotype. Some are aggressive and obvious. Others are more subtle, smugly asking “reasonable” questions while spreading doubt or stirring division.

And then there are the strawman specialists. The people who twist what’s been said into something it never was, then argue fiercely against that distortion. They’ll take a comment about caring for people in crisis and turn it into, “So you’re saying we should ignore our own country?”

And sometimes, the derailment is even more calculated. The conversation begins with a plea for basic human compassion, food, safety, dignity  and ends in a rabbit hole about geopolitics. Suddenly it’s all about Hamas. As if the actions of a regime justify the suffering of children. As if starvation is deserved because of who controls the border.

This isn’t nuance. It’s a tactic. A way to sidestep empathy by turning the victims into suspects. And once that happens, there’s no space left for humanity , just cold rationalisation and echo chambers clapping back in agreement.

And before you know it, the thread isn’t about the issue anymore, it’s about defending a point no one actually made. That’s the rabbit hole. And too often, we fall in.

What they have in common is intent. Their goal isn’t dialogue. It’s derailment.

And the more charged the topic, the more likely they’ll appear.

Strawman arguments don’t build dialogue – they burn it down.

We could say ignore them. But we know that’s easier said than done, especially when the issue feels personal or urgent.

We could block them. But often by then the damage is already done, the space has been flooded, and meaningful conversation has drowned under it.

Or, we could start recognising what’s happening for what it is.
Not just trolling. Not just bad behaviour.
But performance is often driven by ego, dressed up as bold truth-telling.

The people doing it rarely think they’re being watched. But they are.
Not just by their tribe – the loyal few who jump in to defend every outburst – but by everyone else who’s watching and thinking, “When you mock pain, you reveal more about your values than you realise and none of it is admirable.”

So what can we do?

We don’t need to match someone’s energy to show who we are.
We don’t need to follow them down every rabbit hole, or correct every misrepresentation.

When someone builds a strawman, twisting our words to make them easier to attack, the goal isn’t clarity. It’s control. And we don’t have to give it to them. See footnote

We just have to keep our focus.
Keep our integrity.
And keep speaking to the people who are still listening.

Because not everyone in the thread is arguing.
Some are watching.
Some are learning.
And some are waiting for a voice that sounds like reason.

Let that be you.

“Outrage is loud, but character lasts longer.”

Footnote:

How to Handle a Strawman Argument Without Losing the Thread

You don’t have to match their energy.
You don’t have to defend something you never said.

When someone responds to a post about human suffering by making it all about geopolitics or criminal groups, that’s not a real response. That’s a strawman. It’s meant to shift the focus, create doubt, and exhaust you.

Here’s how to bring the conversation back:

  • 🔁 Refocus:
    “This post is about civilian suffering. Can we stay with that?”

  • 🧭 Clarify intent:
    “That’s not what I said. I’m talking about people, not politics.”

  • 🚫 Don’t follow the bait:
    “We can debate governments another time. Right now, I’m talking about hunger. About dignity. About human lives.”

  • 🧍‍♀️ Speak for yourself:
    “You don’t have to agree with me. I won’t let compassion be dismissed as moral confusion.”

Not every comment needs a reply. But when you do respond, respond with purpose, not performance. Don’t argue for the algorithm. Speak for the people still listening, still learning, still trying to care.

That’s how we keep the thread intact.
That’s how we keep our voice.

#SocialMediaDisruptors #EgoAndOutrage #DigitalCivility #OnlineIntegrity #TribalThinking #PublicValues #WatchWhatYouAmplify #TrollingWithConsequences #RespectfulDialogue

Reflecting on Toxic Language and the Importance of Encouraging Critical and Creative Thinking

Its very windy at my place and has been for 48 hours. As often happens here in paradise that means no power, no water and no coffee 😢

All day yesterday my power supplier told me the power would be on in 3 hours This happened 4 times The 5th time they told me it would be 18 hours Keep your fingers crossed for me and my 37 neighbours. I am cold, hungry and caffeine deprived

My first world problems have given me plenty of time to catch up on world news It’s depressing stuff ( world news that is) This thought provoking article in The Conversation today “Scholars like Jonathan Turley argue, “We are living through an age of rage. It is not our first, but it may be the most dangerous such period in our history.” got my thinking about the importance and legacy of the programs I helped design and deliver that focus on empowering young people.

These programs aim to help them investigate the world, appreciate different perspectives, communicate confidently in an informed and respectful way, and take action on issues that matter to them and their communities. Watching young people grow into thoughtful, engaged, and compassionate individuals is immensely rewarding. These programs not only equip them with critical and creative thinking skills but also foster a sense of responsibility and active citizenship.

The use of toxic language in public discourse is more than just a matter of poor etiquette; it has real and dangerous consequences. As highlighted in a recent discussion on The Conversation about the harmful effects of such language, there is a clear link between the words we use and the actions they inspire. When public figures resort to derogatory, inflammatory, and divisive language, it not only degrades the quality of our conversations but can also incite violence and deepen societal rifts.

The Dangers of Toxic Language

Toxic language fosters an environment of hostility and mistrust. It polarizes communities by framing disagreements as personal attacks rather than opportunities for constructive dialogue. This type of rhetoric can escalate tensions and lead to real-world consequences, including violence, as people feel emboldened to act on the inflammatory messages they hear from leaders and influencers.

Moreover, toxic language undermines the fundamental principles of democracy. A healthy democratic society relies on respectful and open discourse, where differing viewpoints can be debated without fear of retribution or degradation. When public figures use toxic language, it sends a message that bullying and aggression are acceptable means of achieving one’s goals, thereby eroding the very fabric of democratic engagement.

Encouraging Critical and Creative Thinking in Young People

In this context, it becomes all the more crucial to encourage young people to be critical and creative thinkers.

Here’s why:

  1. Building Resilience Against Manipulation: Critical thinking skills help young people analyse and evaluate information more effectively. By teaching them to question sources, check facts, and understand different perspectives, we empower them to resist manipulation by toxic rhetoric.
  2. Fostering Empathy and Understanding: Encouraging creative thinking promotes empathy and open-mindedness. Creative individuals are often better at seeing things from multiple perspectives and finding common ground, which is essential in countering divisive language.
  3. Promoting Constructive Dialogue: When young people are taught to think critically and creatively, they are better equipped to engage in constructive dialogue. They learn to express their ideas clearly and respectfully, listen to others, and collaborate on solutions to common problems.
  4. Preparing Future Leaders: Today’s young people are tomorrow’s leaders. By nurturing their ability to think independently and creatively, we are preparing them to lead with integrity, respect, and a commitment to fostering inclusive and healthy discourse.
  5. Strengthening Democracy: A democracy thrives on the active participation of well-informed and thoughtful citizens. By encouraging young people to develop these skills, we contribute to a more robust and resilient democratic society.

I am incredibly proud of the programs I have helped design and deliver that focus on empowering young people. These programs aim to help them investigate the world, appreciate different perspectives, communicate confidently in an informed and respectful way, and take action on issues that matter to them and their communities. Watching young people grow into thoughtful, engaged, and compassionate individuals is immensely rewarding. These programs not only equip them with critical and creative thinking skills but also foster a sense of responsibility and active citizenship.

The impact of toxic language in public discourse is profound and far-reaching. It is imperative that we address and counteract this trend by fostering a culture of respect and critical engagement. Encouraging young people to be critical and creative thinkers is a vital part of this effort. By equipping them with the tools to analyse, empathize, and engage constructively, we can help build a society where respectful and meaningful dialogue prevails over divisive and harmful rhetoric.

We can all commit to nurturing these values in our young people, ensuring that they are prepared to lead with wisdom and compassion

#CriticalThinking #CreativeThinking #YouthEmpowerment #SocialJustice #ToxicLanguage #CommunityEngagement #RespectfulDialogue #Leadership #Empathy #ActiveCitizenship

 

How to Express Your Opinions Respectfully – A Guide for Assertive Communication

Updated October 2026

In May 2024, I shared an article by communications specialist Alex Reed about expressing opinions respectfully. It has become one of the most popular posts on my blog. Two years later, I’ve been revisiting that advice.

I’ve spent much of this year talking with people about leadership, community engagement and what happens when people with different opinions try to make decisions together. I’ve also had some fascinating conversations on Facebook with people whose opinions are very different from mine. Some have challenged my thinking and others have tested my patience.

I’ve discovered that some people would rather explain their opinions for the eleventh time than consider that someone might understand them perfectly well and disagree. And now I’m wondering how many of the arguments I’ve had on Facebook were with actual human beings.

According to Imperva’s 2026 Bad Bot Report, automated systems generated more than 53% of web traffic in 2025, with 40% of total traffic classified as malicious. The figures come from cybersecurity company Imperva’s research into website activity. They don’t tell us how many Facebook commenters are bots, but they raise an interesting question about who or what we are engaging with online.

So I’ve revisited Alex’s advice, added some lessons from my recent experiences, and questioned a couple of the original recommendations.

Know what you want from the conversation

Before you speak, write or comment, ask yourself what you are trying to achieve. Are you sharing information, challenging a claim, trying to persuade someone or genuinely curious about how another person arrived at an opinion you find difficult to understand?

Your purpose will influence how you approach the conversation. And if you’re hoping to change someone’s mind, consider how likely that is when you begin by telling them they’re an idiot.

Be clear and brief

Make your point early and choose words your audience understands. I’ve attended presentations where experts have spent considerable time explaining research, complete with detailed diagrams and impressive terminology. Sometimes the audience understands the information perfectly well. They simply disagree with the conclusions.

Repeating the explanation, with another diagram for good measure, rarely solves that problem. Ask people what they have understood before deciding what else to explain.

Speak for yourself

Alex’s original advice encouraged using phrases such as “I think”, “I feel” and “I believe” to make opinions less confrontational. These expressions can help when describing personal experiences or feelings, but you can also say, “The evidence shows…” or “Can you explain how you reached that conclusion?”

You can disagree strongly without making the disagreement personal. And when you have evidence to support your position, share it.

Listen to understand

Give people the opportunity to finish what they’re saying and read their entire comment before responding. Ask questions such as “What led you to that conclusion?”, “Where did you find that information?” or “Have you considered this evidence?”

You may discover that two people who appear to disagree are actually concerned about the same problem but favour different solutions. You may also discover that you have completely different values. Either discovery tells you something.

Be curious about people who disagree with you

Some of the most interesting conversations I’ve had have been with people whose opinions I strongly oppose. I’m particularly interested in how people I know and respect can reach conclusions that I find abhorrent.

What experiences influenced them? What information are they relying on? Have they considered the consequences of the policies or positions they support? Asking someone to explain their reasoning gives you more information than telling them they’re wrong. Of course, they may ask you to explain yours.

Understand the difference between disagreement and disrespect

You can challenge someone’s argument without attacking their intelligence, character or motives. Criticise the claim, question the evidence and explain the consequences.

If someone makes a statement about immigration, for example, ask how their proposal would affect industries that rely on migrant labour. If someone argues against a policy designed to protect children, ask what alternative protections they propose. Specific questions give people something specific to answer.

Choose your words carefully

The original advice recommended avoiding emotional language. I would qualify that. Some issues deserve an emotional response. Domestic violence, racism, discrimination and threats to people’s safety are hardly subjects about which we should be expected to feel indifferent.

But calling somebody an idiot rarely helps explain your position. Be as passionate as you like about the issue and give people evidence and reasons to consider alongside that passion.

Practise empathy

Try to understand what another person has experienced and what they fear losing. People may reach different political conclusions because their circumstances, opportunities and experiences have been very different. Understanding those experiences can explain their opinions. It doesn’t oblige you to agree with them.

Recognise when someone is trying to provoke you

This is an addition I wouldn’t have considered necessary in May 2024. Before responding to an unfamiliar account online, have a look at its profile and posting history. Does it appear to belong to a real person? Does it repeatedly post the same material? Does it engage with questions or simply respond with another provocative statement?

None of these signs proves an account is automated. Human beings can behave this way too. But if an account repeatedly ignores your questions and tries to provoke another argument, consider whether replying is achieving anything. Remember that other people may be reading the exchange, even if they never comment.

Give people time to respond

In a meeting, allow people to finish and ask for clarification before challenging a statement. Online, read your response before posting it. Have you answered what the person actually said? Have you checked the facts? Is your response likely to encourage a useful exchange?

Sometimes ten minutes away from the keyboard can save another hour of argument.

Know when to leave

Alex’s original article encouraged people to agree to disagree. It’s good advice. You can understand somebody’s position, disagree with every word and end the conversation.

You can also decide that somebody who repeatedly ignores your questions has had enough of your attention. And social media offers a rather convenient feature called the block button.

Remember that communication is a two-way responsibility

Much of the advice about respectful communication concentrates on the person speaking, but the person listening has responsibilities too. Are you prepared to consider evidence that contradicts your opinion? Are you asking questions because you want answers, or because you’re looking for another opportunity to explain yourself?

Can you recognise when somebody understands your argument but doesn’t accept it? And can you admit when somebody has given you information you hadn’t previously considered?

I’ve spent years encouraging young people to develop four skills: curiosity, creativity, collaboration and communication. I’m increasingly convinced that adults could benefit from practising them too.

The next time you encounter someone whose opinions are very different from yours, what would happen if you asked one more question before making your next statement? And how would you know when you’d asked enough?

What are your thoughts? Is this a masterclass in how to have a conversation?


This article revisits and expands on communication advice originally shared in May 2024 from communications specialist Alex Reed.

Source for bot statistics: Imperva, 2026 Bad Bot Report, Bad Bots in the Agentic Age.