Tag: governance matters

What to say when Council stops listening and OLG needs to step in

Over the past few days a lot of people have contacted me asking the same question:


What is the best way to raise a concern with the Office of Local Government when Council will not resolve an issue?

Read the original blog post  for the pathway below

When residents need a guidebook to deal with their own Council

Here’s a simple guide to help you write a clear, effective complaint that the OLG can act on.

The most important thing

OLG cannot intervene just because something feels unfair. They step in when there’s evidence that Council has not followed its own policies or the NSW Local Government Act.
Your letter needs to show this plainly.

What to include

• A short summary of the issue, including the timeline
• What you asked Council to do and when
• Council’s response or lack of response
• The specific policy, procedure or legislation you believe Council has not followed. If you don’t know try Google
• Any documents, emails or screenshots that support your claim
• The outcome you are seeking
• Your contact details

Keep it factual, calm and organised.
This helps OLG assess whether the matter sits within their responsibilities.

Contact details for OLG

Email: olg@olg.nsw.gov.au
Phone: 02 4428 4100
Postal: Office of Local Government, Locked Bag 3015, Nowra NSW 2541

My suggestion is you email them, send them a snail mail copy and also send an email copy to your MP – in the case of Kiama that is Katelin McInerney

Kiama Electorate Office
A Ms Katelin McInerney, MP
102 Terralong Street
KIAMA NSW 2533
P (02) 4232 1082
F (02) 4232 3577
E kiama@parliament.nsw.gov.au

Why this matters

When the community follows a clear process, it is harder for any organisation to dismiss concerns or pretend the issue is complicated.
A well-written complaint demonstrates that residents know their rights and expect the standards set out in the Act to be upheld.

#OLG #LocalGovernment #CommunityRights #CouncilAccountability #Transparency #GoodGovernance #NSWOLG #CivicEngagement #KnowYourRights #CommunityAdvocacy

Councils rely on silence until a community remembers its voice

The three arrows represent the choices communities face when they encounter a council that holds all the authority and none of the curiosity. The left and right paths symbolise the familiar reactions that come with frustration, blame or fatigue. The path labelled Forward shows something different. It marks the moment a community steps out of the noise and moves with clarity and principle. Forward is the empowerment choice. It is the reminder that while we cannot control council’s behaviour, we can control how we act, how we respond, our character and how we treat others. It is the road that stays true to who we are.

When council forgets who the power belongs to

Power imbalance appears when a council begins to behave as if authority is ownership.
Information becomes selective. Access becomes conditional. The community is treated as an audience rather than the owner.

People feel the shift long before they name it. Straightforward questions turn into complicated pathways. Residents are managed instead of respected. Accountability starts to look optional.

How people get pushed toward the victim triangle

When the field is uneven, communities can slide into powerless roles. They feel dismissed or stonewalled and begin reacting from frustration, fatigue, or blame.
This is a predictable response to a system that holds all the levers.


The moment a community shifts from powerless to unstoppable

The way back is the empowerment triangle

Communities regain their footing when they centre the only things they control:
• how they act
• how they respond
• their character
• how they treat others

This is where agency settles in.
People organise. They ask precise questions. They document facts. They refuse drama. They stand in clarity rather than reaction.
The power imbalance may still exist, but it no longer defines the community’s stance.

 The simple principles that turn frustration into power

The shift that matters

Once people anchor themselves in principle, the dynamic changes.
Council can still try to shape the story or slow the process, but they cannot control a community that knows its rights, its voice, and its values.

The forward road belongs to all of us  –  if we make courage a shared act 
And even though some people cannot speak openly because they depend on Council, the community can still walk that road together. Forward is not the loudest choice, it is the principled one. It is how we hold our ground, protect each other and keep insisting on the standards our local government was meant to uphold.

#Kiama #CommunityVoice #GoodGovernance #Transparency #Empowerment #CivicEngagement #Accountability #LocalGovernment #PowerImbalance

I also acknowledge advocating/truth-telling at this level is easier for me. Once their actions forced me to leave a job I loved, I don’t rely on Council for anything, and I know many people who want to speak up but worry they will be punished for it. We all know examples of that happening in our community.

 

Are we being gaslit by our own Council?

Moving On Without Looking Back Isn’t Leadership. It’s Evasion.

There’s a growing call within Kiama Council to “move forward” on developer contributions, to focus on new frameworks, technical capabilities, and future improvements. That instinct is understandable. For newly elected councillors, the pressure to defend decisions they didn’t make must be exhausting. No one expects them to carry that weight alone.

But the issue here isn’t the future. It’s the refusal to face the past.

The latest Council report into Section 7.11 and 7.12 developer contributions presents itself as a review. It’s not. It’s an administrative summary, a carefully curated narrative that avoids the most troubling questions.

  • It does not explain why Council allowed legally required contribution plans to lapse without replacement.
  • It does not acknowledge the nearly $1 million in lost infrastructure funding from developments like Golden Valley. See previous blog post: How Kiama lost $970,000 in developer contributions and no one explained why
  • It does not explain why staff continued applying 7.11 levies after the plans had expired, resulting in $1.5 million in overcharges.
  • And it certainly does not address why this information was omitted from the CEO’s public statements earlier this year.

Instead, we are told that everything is under control. That staff have the skills to prepare new plans. That forward planning is happening “across all departments.”

But if no one inside Council can admit what went wrong, how can we trust that the same systems and staff will get it right this time?

While the report confirms the repeal of the 7.11 plans and notes that overcharges have been refunded, it still fails to address the most critical issues:

  • Why the required five-year review process was ignored

  • Why Council allowed the plans to lapse without any replacement

  • Why the Golden Valley development, with its $1 million 7.11 condition, is excluded entirely from the analysis

  • Why the CEO’s earlier response omitted this development

  • What steps are being taken to prevent this kind of governance failure from happening again

  • Why the review ignored key issues raised by councillors and the community, including those I raised in good faith

  • It also fails to acknowledge the damage caused when a CEO publicly undermines the credibility of an elected councillor, then commissions a review that examines only what suits the executive agenda. This was not a full or independent review. It was a tightly controlled exercise in reputation management, not truth-telling.

The people responsible for these failures should not be allowed to rewrite history with a few carefully worded lines in a report.

If Council is serious about moving forward with the community, it must first confront what went wrong, tell the truth, and start rebuilding trust from there.

BTW If you’ve ever read a council report and found yourself more confused than when you started, don’t worry, it’s not you. It’s working as intended.

#KiamaCouncil #AccountabilityMatters #DeveloperContributions #GoldenValley #PlanningFail #Governance #LocalGovernment #TransparencyNow #CommunityDeservesBetter #InfrastructureFunding